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FAQs

When can I expect to receive my order?

All products are custom made to your specifications.  Expect to receive your item within 3 weeks from the date you place your order.  We work very hard to get your piece to you sooner.

You will receive a confirmation email once your order is placed and as soon as your piece has been shipped.  The shipping email will contain package tracking information.

Delivery dates can be influenced by the following factors:

  • Multiple items in your order
  • Incorrect Shipping Addresses
  • Weather Delays
  • Holidays

Please contact us if you have not received your metal art within 21 days of placing the order.

Is it possible to expedite my order?

Unfortunately, we cannot promise that we can expedite your order but, email Customer Care at info@iheartmetalart.com and we will do everything possible to accommodate your request.

Is it possible to cancel, exchange, edit and make changes to my order?

You may cancel, exchange, edit and make changes to your order by contacting us at info@iheartmetalart.com within 24 hours of placing your order.

Orders cannot be cancelled, exchanged, edited and changed after 24 hours of placing your order.

Is it possible for you to make a custom design not found on the website?

Anything is possible!  The ability to custom design a piece for you will depend on the company’s current workload and lead time.  Please email us with your request and we’ll see what we can do for you.

Will my customized piece look exactly like the preview photo?

No.  The preview tool is for visual purposes only.  The font, spacing and size of the piece may differ slightly from the preview photo.

How are the pieces measured?

In order to fit your piece into our shipping boxes, we measure from the two greatest points of the product (length or width).

How thick is the steel used on your products?

We make all of our pieces from sturdy 16-gauge 100% American steel.

How should I hang my piece?

Please see several hanging options in our “Hanging Video” on the website.

If I have any other question, how do I contact you?

Please feel free to email us at info@iheartmetalart.com.  We will get back to you within 24 hours.

OUR CUSTOMER SERVICE IS HERE TO HELP.

info@iheartmetalart.com